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2014年儿童输液中心品管圈第三阶段活动总结
更新时间:2015/6/20 10:10:12

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">一 工程概要<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">通过讨论,制定计划,<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">开展本年度第三阶段活动:<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">完善儿童输液中心病患退费制度<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">二 题目选定理由<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">   <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">来院就诊过程中,费用问题一直是病患所重视的问题之一,如何正确合理的收费与退费,让病人减少等待时间与重复排队次数,是我科开展优质护理的一项重要内容,故选定此题目。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">三 现状把握  <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">    前段时间的一起由于“退费未及时到位”导致的护患双方意见不统一,<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">引起了我们对“退费”这一问题的关注。随着我科新流程的成熟运作,澳门新莆京娱乐网站收费相关流程的变更,部分<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">护士并不是很清楚如何正确合理的退费,我们也缺少一套最新的退费流程。这将不利于我们解决病人切实关心的问题,容易引发护患纠纷。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">四 要因分析<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

1. <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">费用变更、系统变更、人员调动引起的问题处理上的出入。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

2. <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">部分护士不了解相关系统操作。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">五 对策讨论<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

1. <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">通过认真学习相关系统操作,制定正确的退费流程。(见附<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">1)<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

2. <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">护士长在科务会上进行正确的讲解与宣教。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">六 对策实施及效果检讨<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: 0.5000pt solid windowtext; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">实施

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142.05pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: none; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">效果

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142.05pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: none; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">检讨

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: 0.5000pt solid windowtext; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">制定正确的退费流程

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142.05pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: none; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">可以做到有证可循,完善规范对病人退费问题的操作

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142.05pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: none; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

 

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: 0.5000pt solid windowtext; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">科务会上普及

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142.05pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: none; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">做到全科室普及,杜绝此类纠纷的发生

<TD style="BORDER-BOTTOM: windowtext 0.5pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0pt; PADDING-LEFT: 5.4pt; WIDTH: 142.05pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: medium none; BORDER-RIGHT: windowtext 0.5pt solid; PADDING-TOP: 0pt; mso-border-left-alt: none; mso-border-right-alt: 0.5000pt solid windowtext; mso-border-top-alt: 0.5000pt solid windowtext; mso-border-bottom-alt: 0.5000pt solid windowtext" vAlign=top width=189>

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">具体病人退费内容具体操作,切勿照本宣科

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">七 感想<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">通过这一活动的开展,我们更加了解到收费这一环节对护患关系的重要性,病人在就诊过程中,病情是关心的第一问题,随之费用就是关心的第二问题,这就需要我们切实的做到为病人着想,以病人为中心,考虑解决问题。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">随着现在收费透明化,使得我们需要更加严谨的对待自己每一步的收费、退费操作,加强巩固病患对你的信任。我们要规范每一步操作,做到收费合理、退费到位,让病人放心来,满意归,不因为费用问题而引发护患、医患纠纷。流程的完善需要我们每个人的齐心努力!<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">可喜的是,所有的护士姐妹们都配合我们的工作,大家齐心一致,为我们的安全护理工作尽自己的一份心力!<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: normal; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">八 今后计划<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; FONT-WEIGHT: bold; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

1. <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">继续完善操作规范,巩固已有的流程。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

2. <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">继续发现并总结经验,为以后的工作打好基础。<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">   <SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'"> 

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'"> 

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">儿童输液室点滴圈<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">                                                          201<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">4<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">/<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">8/30<SPAN style="FONT-FAMILY: 仿宋; FONT-SIZE: 12pt; mso-font-kerning: 1.0000pt; mso-spacerun: 'yes'">

儿童输液中心退费制度

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儿童输液中心退费流程(一)

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儿童输液中心退费流程(二)

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